


Tourism is going through a phase of profound transformation, with the emergence of new destinations, changing travel models and an increasing focus on experiences. In this scenario, companies in the sector are called upon to interpret the new needs of travellers and offer increasingly customised and sustainable solutions.
Trend di mercato
In the first episode of Mondi da scoprire - Il turismo che cambia, on Class CNBC, Silvia Sgaravatti discussed the evolution of tourism with the President of the National Tourism Observatory, Marina Lalli, President of Federturismo, and Pier Ezhaya, General Manager Tour Operating of Alpitour World.
The sector is moving from the centrality of the destination to the quality of the experience, with travellers paying more attention to culture, nature and authenticity. Conscious tourism is growing, with deseasonalisation, less travelled destinations and more accessible luxury. Travel becomes a bridge between cultures, while innovation and sustainability drive the future of the sector.
Market trends
Business grows with people. That is why, at Alpitour World, Human Resources and Innovation work together to develop new skills in digital tourism.
Projects such as AInfinity, which connects the company with startups and research centres, and initiatives such as AlpitOUR Lab and the Change Agents, teams that explore and spread innovation, are born. A virtuous circle that creates value for the company and travellers, recounted in the second episode of Mondi da scoprire- Il turismo che cambia, by Lucilla Lattanzi Head Of People Training & Organization Development and Francesco Ciuccarelli Chief Innovation & Technology Officer Alpitour World.
Innovation and people
The debate highlighted how the sector is shifting from a destination-focused approach to a greater focus on the quality of the experience, with travelers increasingly oriented towards getting in touch with territories, local cultures and nature.
Among the themes that emerged was the growth of more conscious tourism, characterized by de-personalization, interest in less-travelled destinations and a new concept of luxury, now more accessible. Travel is also increasingly seen as a means of connecting cultures, fostering dialogue and mutual knowledge. In this context, innovation and sustainability seem destined to become key elements for the future of the sector.
Inclusion and gender equity: strategic drivers for sustainable tourism
At Alpitour World, inclusion, wellbeing and gender equity are strategic choices, not just values. Ornella Dalmasso and Claudia Dalmasso, from the HR department of Alpitour S.p.A., talked about this in the new episode on Class CNBC.
With over 73% of the company's workforce female, we have achieved gender equality certification in November 2024: not a point of arrival, but a starting point. We have introduced policies on parenting, work-life balance and psychological support, with concrete empowerment and bias prevention initiatives.
With the support of Valore D, we are working to build an inclusive culture and an organisation that puts people at the centre.
Because tourism can - and must - be a vehicle for social cohesion.